Hewlett Packard Repairs

Product Information

Contents

Printer Features ..................................................................1-3

Paper Capacities and Sizes....................................................1-3

Identification......................................................................1-4

Model and Serial..............................................................1-4

Specifications....................................................................1-6

Product Overview................................................................1-7

Front/Side Views of the Printer................................................1-7

Front Door Assemblies........................................................1-8

Back View of the Printer......................................................1-9

Service Approach..............................................................1-10

Parts Exchange Program....................................................1-10

Ordering Parts ..............................................................1-10

Ordering Consumables......................................................1-10

Ordering Related Documentation ..........................................1-10

Technical Assistance ..........................................................1-12

Worldwide Support..........................................................1-13

North American Response Center..........................................1-13

Warranty........................................................................1-14

Warranty Exclusions........................................................1-14

Warranty Limitations........................................................1-15

Voltage Conversions........................................................1-15

Printer Features f ^

Table 1-1 Printer Features rd

Features	Descriptions
Print Speed	4 ppm (HP LaserJet 5L); 6 ppm (HP LaserJet 6L)
Text & Graphics Resolution	300 or 600 dpi
Printer Language	Enhanced PCL 5
Monthly Usage (pages)	4,000 pages (HP LaserJet 5L); 6,000 pages (HP LaserJet 6L)
Memory: Standard1 Maximum Memory Capacity	1 Mbyte RAM (70nsec) 9 Mbyte total (available in increments of 1, 2, 4, and 8 Mbytes) 5 V JEDIA card2
Internal Typefaces	26 Scalable Typefaces
Standard Interfaces	Parallel (Bi-tronics)
Power Control	SleepMode
1 Front Panel Button
EconoMode (toner saving)	Yes

1 Printer memory is optimized with Memory Enhancement technology (MEt).

2 JEDIA (Japanese Electronic Device Industry Association) is a group of DRAM suppliers who have standardized DRAM and other CMOS products.

Paper Capacities and Sizes

Table 1-2 Paper Capacities and Sizes

Features	Descriptions
Paper Input Bin Capacity	Holds up to 100 sheets of regular weight paper or up to 10 envelopes
Paper Output Bin Capacity	Holds up to 100 sheets
Single Sheet Input Bin	1
Minimum Paper Size	3x5 in. (76 mm x 127 mm)
Maximum Paper Size	8.5x14 in. (216 mm x 356 mm)

Figure 1-1

Identification

Model and Serial

The model number and serial numbers are listed on identification labels located on the bottom of the printer. The model number is alphanumeric, such as C3941A for the HP LaserJet 5L printer, and C3990A for the HP LaserJet 6L printer.

The serial number contains information about the Country of Origin, the Revision Level, the Production Code, and production number of the printer.

The labels also contain power rating and regulatory information.

POWER RATING:

NOM,

MANUFACTURED:

Compiles wlth Canadier EMC das« B requlrements. Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques «CEM»,

LICENSED UNDER ONE OR MORE OF THE FOLLOWING U.S. PATENTS 4,120,583 4,435,732 4,121,284 4,471,385 4,371,923 4,532,182 4,396,976 4,672,457

4,686,622 4,896,260

4,739,396 4,942,516 4,825,364 4,829,419

This product conforms with CDRH radiation performance standard 21 CFR chapter 1, sub-chapter J.

This device complies with Part 15 of the FCC Rules. Operation

FCC ID: B94C3941A

Made in U.SA RS5-8532

HEWLETT FACKARD BOISE PRINTER DIVISION 11311 CHINDEN BG/D. BOISE, IDAHO 83714 U.SA

HEWLETT PACKARD

MODEL #

SERIAL* I

POWER RATING:

220-240V 50Hz, 1 .OA

This device complies with Part 15 of the FCC Rules.

standard 21 CFR chapter 1, sub-chapter J.

MANUFACTURED:

Apparaten skall anslutas till Joidat uttag när den ansluts till ett nätverk Made In U.SA RS5-8536

HEWIE1PFACKARD BOISE PRINTER DIVISION 11311 CHINDEN BB/D. BCHSE, IDAHO 83714 U.S.A.

HEWLETT PACKARD

CLASS 1 LASER PRODUCT LASER K1ASSE1 APPAREIL A RAYONNEMENT LASER DE CLASSE 1

APRARECCHIO LASER Dl CLASSE 1 PRODUCTO LASER DE CLASE1 APARELHO A LASER DE CLASSE1 EN608251991

HP LaserJet 5L Model and Serial Numbers

Figure 1-2

POWER RATING:

Compiles with Canadian EMC Class B requirements. Conforme à la classe B des noimes ccnadiennes de compatibilité électrornagnétlques «CEM»,

MANUFACTURED:

This product conforms with CDRH radiation performance standard 21 CFR chapter 1, sub-chapter J.

Tested To Comply With FCC Standards FOR HOME OR OFFICE USE

FCC ID: B94C3941A

HEWLETTFACKARD BCHSE PRINTER DIVISION 11311 CHINDEN BWD, BOISE, IDAHO 83714 U.SA

Made in ^pan Whn% HEWLETT

RS5-8972 WLHM PACKARD

MODEL # I" C3990A

POWER RATING:

Tested To Comply Wrih FCC Standards FOR HOME OR OFFICE USE

This product conforms wtth CDRH radiation performance standard 21 CFR chapter 1, sub-chapter J,

MANUFACTURED:

HEWLETT RM2KARD BOISE PRINTER DIVISION 11311 CHINDEN ÜND. BOISE, DAHO 83714 U.S.A.

Made In Japan RS5-8975

HEWLETT PACKARD

CLASS 1 LASER PRODUCT LASER KLASSE 1 APRftREIL A RAYONNEMENT LASER DE CLASSE 1

APRARECCHIO LASER Dl CLASSE 1 PRODUCIO LASER DE CLASE1 ARARELHO A LASER DE CLASSE 1 EN6D825: 1991

HP LaserJet 6L Model and Serial Numbers

Specifications

Table 1-3 Performance Specifications

Category	Specification
Print Speed*: HP LaserJet 5L Print Speed*: HP LaserJet 6L	4 ppm 6 ppm
Monthly Usage (Duty Cycle): HP LaserJet 5L Monthly Usage (Duty Cycle): HP LaserJet 6L	4,000 pages 6,000 pages
Life Expectancy of Toner Cartridge (pages)**	2,500 pages @ 5% coverage
First Print	A4 <23 seconds Letter <23 seconds

* Actual speed depends on data complexity and software handling efficiency. ** Toner cartridge life can be extended by using EconoMode.

Table 1-4 Electrical Specifications

Volts	Freq	Amps	Watts (typical)
120 Vac 110% 100 Vac 1 10%	50/60 Hz i 2 Hz 50/60 Hz i 2 Hz	3.5 @ 120v*	printing = 100(5L) 150 (6L) SleepMode = 6 (5L) 4 (6L)
220 Vac i 10% 240 Vac i 10%	50 Hz i 2 Hz 50 Hz i 2 Hz	1.8 @ 230v	printing = 100(5L) 150 (6L) SleepMode = 6 (5L) 4 (6L)

*Minimum recommended circuit capacity for product.

*Minimum recommended circuit capacity for product.

Table 1-5 Acoustic Emissions

During Printing	5.6 Bels Sound Power Level ( per ISO 9296)
During Standby & SleepMode	Silent

Product Overview

Figure 1-3

Front/Side Views of the Printer

1. Paper Input Support

2. Paper Output Support

3. Paper Guides

4. Error (top) Light

5. Data (middle) Light

6. Ready (bottom) Light

13. Front Output Slot (face-up)

7. Front Panel Button

8. Paper Output Bin

9. Paper Path Lever

10. Serial and Model Number (under printer)

11. Paper Input Bin

12. Single Sheet Input Slot

Figure 1-4

Front Door Assemblies

14. Paper Release Lever

15. Toner Cartridge Compartment

16. Transfer Roller (do not touch)

17. EP Door

Back View of the Printer

18. Power Cable Connector

19. Parallel Cable Connector

20. Memory Expansion Cover

Service Approach

Repair of the printer normally begins with the use of the printer's internal diagnostics in conjunction with the troubleshooting procedures in Chapter 7. Once a faulty part is located, repair is generally accomplished by assembly level replacement of Field Replaceable Units (FRUs). Some mechanical assemblies may be repaired at the subassembly level. PCA component replacement is not supported by Hewlett-Packard. Part numbers for all FRUs are located in Chapter 8 of this manual.

Parts Exchange Program

HP offers remanufactured assemblies for some selected parts. These are identified in Chapter 8 and can be ordered through HP's Parts Direct Ordering (PDO), or Parts Center Europe (PCE).

Ordering Parts

Field replaceable part numbers are found in Chapter 8 of this manual. Replacement parts may be ordered through HP's Parts Direct Ordering (PDO), or Parts Center Europe (PCE).

Ordering Consumables

The printer has no consumables other than the toner cartridge, which may be ordered directly from Hewlett-Packard. Refer to Chapter 8 for ordering information.

Ordering Related Documentation

Table 1-6 on the following page lists part numbers and where to order related documentation. Phone numbers for the various sources are:

• Parts Direct Ordering (PDO)

(49 7031) 14-2253

• HP's Distribution Center (HPD)

• URL for HP Access: http://www.hp.com

• URL for Software and Support: http://www.hp.com/cposupport/cpoindex.html

Table 1-6

Related Documentation

Description	Part Number	PDO	PCE	HPD
HP LaserJet Family Quick Reference Service Guide	5021-0369	X	X
HP LaserJet 5L Printer User's Manual	C3941-90901	X
HP LaserJet 6L Printer User's Manual	C3990-90901	X
HP PCL5 Printer Language Technical Reference Information Package	5010-3994	X	X
HP LaserJet Printer Family Paper Specifications Guide	5021-0368	X	X	X
LaserJet Basic Hardware Training Course	5961-0880	X	X
HPLJ 5L and 6L Hardware Training Kit	C3990+49A-60001 (NTSC) C3990+49A-60002 (PAL)	X X	X
HP LaserJet 6L Printer Service Manual Bundle includes: Service Manual C3990-90991 Paper Specifications Guide 5021-0368 Quick Ref. Pocket Guide 5021-0369	C3990-99001	X	X
HP LaserJet 6L Printer NTSC Kit includes: Box 9211-6385 6L Video Kit Label C3990-00010 6L Combined Test Kit C3990-67902 6L Video Tape C3990-99002	C3990-67901	X	X
HP LaserJet 6L Printer PAL Kit includes: Cardboard Sleeve 5002-0556 VHS-PAL Tape 5010-6306 6L Spine Label C3990-00012 6L Face Label C3990-00013 6L Pal Kit Label C3990-00014	C3990-67903	X	X
HP LaserJet 6L Combined Test Kit includes: Return Envelopes 5002-0562 Final Exam 5960-6642 6L Test Kit Label C3990-00011 6L Test Books (5 total) C3990-90992 Note: the five Test Books are labeled "A" through "E."	C3990-67902	X	X
Specific Application Drivers				X

Technical Assistance

Online Services: for 24-hour access to information over your modem, we suggest these services.	World Wide Web URL—Printer drivers, updated HP printer software, and product and support information may be obtained from http://www.hp.com, or in Europe from http://www2.hp.com. In Japan printer drivers may be obtained from ftp://wwwjpn.hp.com/drivers/. Korea: www.hp.co.kr. Taiwan: www.hp.com.tw, with a local driver website of www.dds.com.tw.
	HP Bulletin Board Service—Our electronic download service provides convenient access to HP printer drivers, updated HP printer software, product information, and troubleshooting hints. Dial (208) 344-1691 (U.S. and Canada) and set your communication software to N,8,1. European Bulletin Board Service numbers are listed at http://www2.hp.com. Taiwan: (886-2) 923-3233. Korea: HITEL or CHOLIAN (Go HPK). Australia: (613) 9890 0276. New Zealand: (649) 356-3660.
	America OnLine—(America OnLine/Bertelsmann available in France, Germany, and UK)—Printer drivers, updated HP printer software, and support documentation are available to help you answer your HP product questions. Use Keyword HP to start your tour.
	CompuServe—Printer drivers, updated HP printer software, and interactive sharing of technical information with other members are available on CompuServe's HP User's forums (GO HP), or call (800) 524-3388 and ask for representative #51. (CompuServe is also available in the UK, France, Belgium, Switzerland, Germany, and Austria.)
Obtaining Software Utilities and Electronic Information: U.S. and Canada Asia-Pacific Countries Australia/New Zealand	Phone: (970) 339-7009 Mail: Hewlett-Packard Fax: (970) 330-7655 PO. Box 1754 Greeley, CO 80632 USA Fulfill Plus (65) 740-4477 (Singapore, Malaysia, Indonesia, Hong Kong). Call (612)565-6099.
HP Direct Ordering for Accessories and Supplies	Call (800) 446-0522 (U.S.) or (800) 387-8164 (Canada).
HP Support Assistant CD-ROM	This support tool offers a comprehensive online information system designed to provide technical and product information on HP products. To subscribe to this quarterly service in the U.S. or Canada, call (800) 457-1762. Fulfill Plus, (65) 740-4477 (Singapore, Malaysia, Indonesia, Hong Kong).
HP Service Information	To locate HP-authorized dealers, call (800) 243-9816 (U.S.); (800) 387-3867 (Canada).
HP Service Agreements	Call (800) 446-0522 (U.S.); (800) 268-1221 (Canada).
HP FIRST: HP FIRST Fax will deliver detailed troubleshooting information on common software applications and troubleshooting tips for your HP product. Call from any touch-tone phone and request up to three documents per call. These documents will be sent to the fax of your choice.
Australia (03) 9272-2627 Austria 0660-8128 Belgium (Dutch) 0800-1-1906 Belgium (French) 0800-1-7043 Canada (800) 333-1917 China (86 10) 6505 5280 Denmark 800-10453 English outside of UK (31 20) 681-5792 Finland 9800-13134 France 05-905900 Germany 0130-810061 Hong Kong (852) 2506-2422 India (011) 622-6420 Indonesia (21) 352-2044 Italy 1678-59020 Japan (813) 3335-8622		Korea (02) 769-0543 Malaysia (03) 298-2478 Netherlands 0800-22-2420 New Zealand (09) 356 6642 Norway 800-11319 Philippines (65) 291-7951 Singapore (65) 275-7251 Spain 900-993123 Sweden 020-795743 Switzerland (German) 0800 55-1527 Switzerland (French) 0800 55-1526 Taiwan 02-719-5589 Thailand (02) 661-3511 United Kingdom 0800-960271 United States (800) 333-1917

Worldwide Support

Customer Support & Product RepairAssistance

(Please refer to the warranty chapter of this manual for additional product repair information.)

Call (208) 323-2551 Mon-Fri 6 amto10pm and Saturday 9amto4 pm (Mountain Time) free of charge during the Warranty Period; however, your standard long-distance phone charges still apply. Please have your serial number readywhen calling.

Post-warranty telephone assistance is available to answer your product questions. Call (900) 555-1500 ($2.50* per minute, U.S. only), or call (800) 999-1148 ($25* per call, Visa or MasterCard, U.S. and Canada) Mon-Fri 7 am to 6 pm and Saturday from 9 am to 3 pm (Mountain Time). Charges begin only when you connect with a support technician.

*Prices subject to change.

European Customer Support Center Language and In-Country Options Available

Open Monday-Friday 8:30-18:00 CET

HP provides a free telephone support service during the warranty period. By calling a telephone number listed below you will be connected to a responsive team waiting to help you. If you require support after yourwarranty has expired, you can receive support for a fee through the same telephone number. The fee is charged on a per-incident basis. When calling HP please have the following information ready:

• Product name and serial number Date of purchase Description of the problem

Dutch	Belgium:	02 626 8806	Norwegian	Norway:	22 11 6299
	Netherlands:	020 S0S 8751	Danish	Denmark:	3929 4099
English	Ireland:	01 662 5525	Finnish	Finland:	0203 47288
	UK:	0171 512 5202	Swedish	Sweden:	08 619 2170
	International:	44171 512 52 02	Italian	Italy:	02 26410350
French	France:	04 50 43 9853	Spanish	Spain:	902 321 123
	Belgium:	02 626 8807	Portuguese	Portugal:	01 441 7199
	Switzerland:	084 880 1111
German	Germany:	0180 5 25 81 43
	Austria:	0660 6386

In-Country Support Numbers

Africa/Middle East	(41 22) 780-7111	Malaysia	(603) 295-2566
Argentina	(541) 781-4059/69	Mexico D.F	(52 5) 326-4600
Australia	(03) 9272 8000	Mexico Guadalajara	(52 3) 669 95 00
Brazil	(5511)709-1444	Mexico Monterey	(52 83) 378 42 40
Canada	(208) 323-2551	New Zealand	(64 9) 356-6640
China	(8610) 6261-4174; 6261-4175;	Philippines	(63 2) 894-1451
	6261-4176; 6262-5666	Poland	(48 22) 37-5065
Czech Republic	(42 2) 471 7321	Portugal	(351 1) 301 7330
Greece	(301) 689 64 11	Russia	(7 095) 923-5001
Hong Kong	800-7729	Singapore	(65) 272-5300
Hungary	(36 1) 252 4505	Switzerla nd	(41 1) 753 7111
India	(011) 6472366	Taiwan	(02) 717-9609
Indonesia	(21) 350-3408	Thailand	(662) 661-4011; 661-4012
Japan	(31 20)581-3318	Turkey	(90 1) 224-5925
Korea	(82 2) 3270-0700; outside Seoul, call 080-999-0700

North American Response Center

The North American Response Center (NARC) is available for technical support to assist service technicians. The NARC can be reached at 1-800-544-9976. To access this service, HP resellers must have a valid CZ number.

Warranty

This warranty gives you specific legal rights. You may also have other rights, which may vary from area to area.

Hewlett-Packard warrants the 5L and 6L LaserJet printers against defects in materials and workmanship for a period of one year from the date of purchase by the end user and is not transferable.

During the warranty period, Hewlett-Packard will, at its option, either repair or replace hardware products that prove to be defective.

Should Hewlett-Packard be unable to repair or replace the product within a reasonable amount of time, a refund of the purchase price may be made upon return of the product. To have your printer serviced by Hewlett-Packard, you must make arrangements to have it serviced in the country of purchase.

Warranty Exclusions

The warranty on your HP LaserJet printer shall not apply to defects or damage resulting from:

• Improper or inadequate maintenance by customer.

• Customer-supplied software or interfacing.

• Unauthorized modification or misuse.

• Operation outside of the environmental specifications for the product.

• Operation of nonsupported printing media.

• Duty cycle abuse (see later explanation).

• Operating the printer from a mechanical switchbox without a designated surge protector.

• Improper site preparation and maintenance.

• Use of non-HP toner cartridges (see explanation) or DRAM (JEDIA) memory cards.

The use of non-Hewlett-Packard toner cartridges does not affect either the warranty or any maintenance contract purchased from Hewlett-Packard. However, if an HP LaserJet printer failure or printer damage is found to be directly attributable to the use of any non-HP product, the repair will not be covered under the warranty or HP maintenance contract. Hewlett-Packard cannot recommend use of non-HP toner cartridges, either new or remanufactured, because they are not HP products and Hewlett-Packard cannot influence or control their quality.

Operation of the printer beyond the limit of its duty cycle (printing more than the equivalent of 4,000 single-sided pages per month on the HP LaserJet 5L or more than the equivalent of 6,000 single-sided pages per month on the HP LaserJet 6L) shall be deemed printer abuse and all repairs thereafter will be billed on a time and materials basis.

If you are using a mechanical switchbox, ensure that it is equipped with a surge protector. Damage to your printer could occur from the use of unprotected mechanical switchboxes.

The warranty period begins either on the date of delivery or, where the purchase price includes installation by Hewlett-Packard, on the date of installation.

Warranty Limitations

The warranty set forth above is exclusive and no other warranty, whether written or oral, is expressed or implied. Hewlett-Packard specifically disclaims the implied warranties of merchantability and fitness for a particular purpose.

Some areas do not allow limitations on how long an implied warranty lasts, so the preceding limitation or exclusion may not apply to you. However, any implied warranty of merchantability or fitness is limited to the one-year duration of this written warranty.

In no event will Hewlett-Packard or its suppliers be liable to you for any consequential or incidental damages, including any lost profits or lost savings, or for any claim by any party, even if a representative of HP or its suppliers has been advised of the possibility of such damages.

Some areas, states, or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the preceding limitation or exclusion may not apply to you.

Voltage Conversions

HP LaserJet printers are manufactured to different specifications for different countries. Because of these differences, HP does not recommend transporting products sold within one country to another country.

In addition to the 115-220 voltage environment concerns, the country of final destination may have different import and export restrictions, power frequencies, and regulatory requirements.

Note The HP LaserJet family printers must be serviced by an authorized repair depot or reseller within the country where the printer was originally purchased.

Because of the different specifications and warranty coverage limitations, Hewlett-Packard does not offer a conversion, or support the conversion, of HP LaserJet family printers. We advise those customers planning to transport equipment to different countries to purchase the products in the country of final destination.

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