Troubleshooting Aids
Troubleshooting is faster and more effective if you understand the equipment and make use of all available tools.
This manual provides a number of troubleshooting aids to help you isolate printer malfunctions:
|
"Start Here" Logic Tree |
page |
32 |
|
Troubleshooting Display Messages |
page |
33 |
|
Message List |
page |
34 |
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Troubleshooting Other Symptoms |
page |
38 |
|
General Symptom List |
page |
39 |
|
Troubleshooting Procedures |
page |
40 |
|
Communications Failures |
page |
85 |
|
Diagnostic Printer Tests |
page |
86 |
|
Hex Code Printout |
page |
92 |
|
ASCII Character Set |
page |
94 |
|
The Power On Sequence |
page |
96 |
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Appendix A: Wire Data |
page |
Are you here because of an error message? YES Go to Troubleshooting Display Messages, page 33. Power on the printer and observe the control panel for the following sequence of events (retry as required): 1. All black squares appear on the display. 2. Display goes blank. 3. TESTING HARDWARE PLEASE WAIT appears on display. Power on the printer. Did steps 1, 2, and 3 occur? Did the fans come on after 10 seconds? Did ANY of steps 1 thru 3 occur? Go to No power, and control panel is blank, and card cage fan is not running, page 60. After about 10 seconds did the fans come on ? Did the status indicator lamp come on and ONLINE appear on the display? (If default is OFFLINE, status indicator will not Printer initialized successfully. Other symptoms are listed in Table 3: page 39. 
Go to Printer does not initialize, page 68. Go to Printer does not initialize, page 68. Make a configuration printout. (Ref.: User's Guide.) Does machine configuration print? Go to the Control Panel section of Table 3: page 39. The Control Panel is not functioning (Table 3: page 39) —OR— Printer does not initialize, page 68. Are there black squares on the control panel? Go to Black squares on control panel display, page 43. Go to Printer does not initialize, page 68. |
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