User message Warning Incorrect type of tubes system
This error message appears if the electrical connector of the Ink Tubes System is not connected correctly especially after the Tubes have been replaced . Other causes are defective EEROM in the Ink Tubes System or ISS PCA. Switch OFF the printer, open the rear left cover and connect or re-connect the Electrical Cable the colored flat cable that is connected to the rear of the Ink cartridge Tube Connector. If the problem persists, check that the Electrical Cable is connected correctly to the ISS...
media
This message appears when the media sensor has detected media, but the line sensor has not detected the leading edge of the media at all or has found it in an incorrect position. There are three possible situations when this message comes up 1. The paper is in the incorrect position because the Printer was turned OFF in the middle of a print. It should only happen in printers without the Take-Up Reel 42 model , because with the Take-Up Reel installed the Printer will not search for the leading...
Vacuum suction much lower at high altitudes
At altitudes above 2,000 meters, the vacuum force holding down the media will be lower, therefore the media will not be held in place properly causing Printhead crashes against the Media. Cut Sheet loading problems high probability . Roll Media loading problems low probability . To solve the problem, try the following Using the 1.3 Altitude Setup in the Service Utilities, set the altitude to 1.3.2 2000 m or more see Altitude Setup 4-23 .
Check Printhead Cleaner Path
This message appears whenever the Service Station Carriage does not move, either because of a bad cable connection, a defective motor or because of some obstacle inside the Service Station. If the Printer is new, check that the Service Station cable which is the grey flat cable with the grey connector is plugged into the Main PCA. Make sure that the clips of the connector are closed completely. Check also that the Service Station cable is not damaged. In already used Printers, power OFF the...
Printhead CrashesSmears on High Density Prints Using Coated Media
High density prints can cause cockle mainly on HP Coated Media. This causes two main problems 1. Cockling in the borders - Because the Printer places too much ink on the Coated Media, the borders of the print become raised, causing the Printhead to crash against the media. To solve the problem, try the following Try using Heavy Weight Coated Media instead of Coated Media. Change the paper margins to Extended in the Printer Setup menu Page Format Margins or in the Driver. If the customer is...
Problems with Vacuum
If you have problems loading either Roll or Sheet Media, then there could be a problem with the Vacuum Fan or Booster Fan. To verify if there really is a problem with Vacuum, try the following 1. With the Printer ON, open the Window of the Printer and place a sheet of HP High Gloss Photo Paper must be D-Size , aligned with the blue lines on the Center Platen. If the Vacuum holds the sheet in place, and then loads it correctly, then the Fans function correctly. If the Vacuum does not hold the...
Troubleshooting 11
Which Firmware Version Relates to Which Ink System 1-2 Troubleshooting System Error Codes 1-2 Performing a Service Test on a Failed Assembly 1-3 Performing the Necessary Service Calibrations 1-3 Troubleshooting Calibration Error Codes 1-3 Troubleshooting Ink Supplies Error Codes 1-4 Troubleshooting Initialization - Self Diagnostic Errors 1-4 Solving Image Quality Problems 1-4 The Printer does not Power ON 1-5 ALL the Front-Panel LEDs are Lit but Nothing Else Happens 1-6 Troubleshooting Media...