The Priming Procedure Fails
When the customer first receives the Printer, it is supplied with a set of four Start-up Printheads pre-installed in the Printhead Carriage. These Start-up Printheads are used for the priming of the tubes in the Ink Delivery System. When the Printer is powered ON for the first time, the Printer will automatically perform the priming process. Without the priming process, the customer will NOT be able to use the Printer. The initial startup assumes that the Start-up Printheads are installed, but...
Problems with the Vacuum Fan
If you have problems loading either Roll or Sheet Media, then there could be a problem with the Vacuum Fan. To verify if there really is a problem with the Vacuum Fan, try the following 1 With the Printer ON, open the Window of the Printer and place a sheet of HP High Gloss Photo Paper must be D-Size , aligned with the blue lines on the Center Platen. If the Vacuum Fan holds the sheet in place, and then loads it correctly, then the Vacuum Fan functions correctly. If the Vacuum Fan does not hold...
Troubleshooting PaperAxis Shutdowns
A Paper-Axis shutdown can happen when the Printer detects that the Drive Roller is not moving but at the same time power is being supplied to the Paper-Axis Motor which should be turning the Drive Roller . The reasons for the Paper-Axis shutdown, and their solutions, are explained as follows 1 The Paper-Axis Motor does not respond to the electrical simulation. It is possible to determine whether the Paper-Axis is faulty by performing the Paper Advance Test Refer to Page 4-10 . The Printer will...
Service Tests and Utilities 41
Entering the Service Utilities Menu 4-14
Ink Supplies Troubleshooting 31
What are the Ink Supplies 3-2 Ink Cartridges 3-2 Printheads 3-3 General Information About the Ink Supplies 3-4 Some General Precautions When Handling the Ink Supplies 3-5 When Should You Replace the Ink Cartridges 3-6 When Should You Replace the Printheads 3-7 Obtaining Ink Cartridge Information 3-9 Obtaining Printhead Information 3-10 Ink Cartridge Status While Replacing 3-12 Accessing the Printhead History Utility 3-14 Is the Printer Causing Repetitive Printhead Problems 3-16 Is the User...
Troubleshooting 11
Troubleshooting System Error Codes 1-2 The Line Sensor has Problems Detecting Media 1-3 Troubleshooting Paper-Axis Shutdowns 1-4 Vacuum suction much lower at high altitudes 1-5 HP-GL 2 color differences in different HP DesignJet Printers 1-6 Banding at variable extreme environmental conditions 1-6 Using the Power Switch LED to Troubleshoot 1-10 Using the Boot-Up Sequence to Troubleshoot 1-12 Using the Formatter Accessory Card LEDs to Troubleshoot 1-14