Troubleshooting Media JamsPrinthead Crashes
The failure modes media jam and head crash are grouped together because in many cases a media jam causes the media to lift up into the carriage path and cause a head crash, thus causing many media jam failures to be reported as head crashes. 1 Did the media jam occur when loading media If the client has had media jams, it is common for pieces of media to get stuck in the media path. Clear the media path. 2 Is the customer using non-HP media The use of non-HP media can easily be the cause of...
C copy b filename lpt1
Substitute filename with the name of the file that contains the firmware data which you downloaded from the Plotter Support WEB. Substitute lpt1 with name of the parallel port that you have your Printer connected to on the PC. 9 While the firmware data is being received by the printer, the message Receiving Binary Code will be displayed on the front-panel. THE DATA IS BEING DOWNLOADED ONTO THE FLASH SIMM AT THIS POINT. DO NOT SWITCH OFF THE PRINTER BECAUSE IT WILL 10 When the Flash SIMM is...
What can I do if the Printer continuously rejects Printheads
1 Clean the contacts on the Printhead and in the Carriage using the Ink Cleaner Part Number C6247A. 2 Remove all the Printheads from the Carriage and try installing just the rejected Printhead. If the Printhead is still rejected then replace the Printhead with a new one. If the new Printhead is not rejected then check, one by one, if the other Printheads are rejected or not. 3 Perform the Printhead Continuity Test t page 4-29. 4 Perform the Electronics Test t page 4-7. 5 Replace the Trailing...
Contents
Using this Manual Safety Which Firmware relates to which Ink system How do I Check the Hard Disk Drive Version Only applicable to HP DesignJet 2500CP 3500CP Is the Printer Using the Latest Firmware Revision How do I upgrade the Firmware Revision on the Flash SIMM 1-3 How do I upgrade the PostScript Revision on the Flash SIMM 1-4 How can I Copy Firmware Data from One Flash SIMM to a Second Flash SIMM What Can I do when a System Error Code Appears on the Front-Panel Have you performed a Service...
Is the Printer Using the Latest Firmware Revision
Before spending time troubleshooting the problem by doing the various tests or replacing parts which may not need replacing , check which firmware revision the printer is using. To check which firmware revision the printer is using, use the front-panel menu in Utilities Statistics Code Rev. Some problems which occurred in earlier firmware releases may have been solved in later revisions. So if there is a new firmware revision then update the Flash SIMM before replacing any parts. See below for...