Troubleshooting Media JamsPrinthead Crashes
The failure modes media jam and head crash are grouped together because in many cases a media jam causes the media to lift up into the carriage path and cause a head crash, thus causing many media jam failures to be reported as head crashes. 1 Did the media jam occur when loading media If the client has had media jams, it is common for pieces of media to get stuck in the media path. Clear the media path. 2 Is the customer using non-HP media The use of non-HP media can easily be the cause of...
Sitemx2
Figure 1-6 HP Color LaserJet 2820 2830 2840 all-in-one identification labels 6 of 12 Figure 1-7 HP Color LaserJet 2820 2830 2840 all-in-one identification labels 7 of 12 Figure 1-7 HP Color LaserJet 2820 2830 2840 all-in-one identification labels 7 of 12 HEWLETT PACKARD 11311 CHINDEN BLVD BOISE, IDAHO 337H USA Num fo i gtemenlalie dti mod le Regulatory Model Ntimber BOISB-0408-01 Num ro du produit Product No. Q3950A Num ro de S rie S riai No. CNCN123456 Fabriqu le Manufactured December 22, 2004...
List of Tables
Table 1.1 Printer Description and Table 1.2 Hewlett-Packard Print Cartridge Table 1.3 Printer Table 1.4 Media Table 1.5 Ordering Table 1.6 Ordering Table 1.7 HP Telephone Table 1.8 Customer Support in the Table 1.9 Customer Support outside the Table 1.10 HP AUDIO-TIPS in Europe Table 1.11 Hewlett-Packard Limited Table 3.1 Printer Lights During Normal Printing Table 3.2 HP 1220C ToolBox Table 5.1 PrintCartridge Table 6.1 Software Table 6.2 Printer Lights Table 6.3 Poor Print Table 6.4 Unexpected...
About This Manual
This is a field service maintenance manual. It is designed so that you can quickly locate maintenance information. Taking a systematic approach to maintenance tasks will help you restore the printer to operation as quickly as possible 1. Locate the procedure or information you need. Refer to the Table of Contents or the Index. 2. Read the entire procedure before you do it. 3. Gather the parts and tools you will need. 4. Make sure you understand all safety notices before you start a task. Notes...
User message Warning Incorrect type of tubes system
This error message appears if the electrical connector of the Ink Tubes System is not connected correctly especially after the Tubes have been replaced . Other causes are defective EEROM in the Ink Tubes System or ISS PCA. Switch OFF the printer, open the rear left cover and connect or re-connect the Electrical Cable the colored flat cable that is connected to the rear of the Ink cartridge Tube Connector. If the problem persists, check that the Electrical Cable is connected correctly to the ISS...
The HP LaserJet 5P5MP Status Panel
This HP LaserJet printer has been designed to be controlled mainly by software. However, some simple functions are also available from the status panel. You also receive status information about the operation of the IrDA-compatible infrared IR port from the status light just above the port for more information, see To Print Using the Infrared Port, later in this appendix . The Status Panel consists of two buttons you use to complete certain tasks and five status lights that indicate the status...
Suggested Accessories
Use the following accessories to optimize the printer. Envelope Feeder Qr dup exer, fQr 2_sided Envelope Feeder or duplexer, for 2-sided Envelope Feeder Qr dup exer, fQr 2_sided Envelope Feeder or duplexer, for 2-sided Use only accessories specifically designed for this printer. To order an accessory, contact an HP-authorized service or support provider. See the HP Support pages at the front of this user's guide. Paper feeder and one 500-sheet tray. Automatically feeds up to 75 envelopes....
Troubleshooting Aids
Troubleshooting is faster and more effective if you understand the equipment and make use of all available tools. This manual provides a number of troubleshooting aids to help you isolate printer malfunctions Are you here because of an error message YES Go to Troubleshooting Display Messages, Power on the printer and observe the control panel for the following sequence of events retry as required 1. All black squares appear on the display. 3. TESTING HARDWARE PLEASE WAIT appears on display....
Cartridges Data Media
This error code indicates a severe problem which will require a Service Engineer to troubleshoot. In order to get more information on the error, the CANCEL key must be pressed which will display a Subcode. Use the error codes below to find information on the subcode. Ready Cartridges The RAM SIMM test failed. Possible causes RAM SIMM installed is not an original HP supported part. Ready Data Cartridge Continuity Test Failure. Possible causes Cartridges faulty or badly seated. Faulty or badly...
Figures
Figure 1. Front and side Figure 2. Back and side Figure 3. Model and serial number Figure 4. Dimensions of Figure 5. Fax Figure 6. Alphanumeric Figure 7. Menu and cancel Figure 8. Copy, scan, and start Figure 9. Output bin and straight-through output path 54 Figure 10. Product Figure 11. Optical diagram of Figure 12. Document scanner path Figure 13. Printer unit functional block diagram 84 Figure 14. ECU Figure 15. Overview of laser scanner Figure 16. High-voltage power supply Figure 17. Image...
Hardware components
Before using the printer, familiarize yourself with the parts of the printer. 4 Optional tray 2 included with HP color LaserJet 2550n model 4 Optional tray 2 included with HP color LaserJet 2550n model The interface ports are described in more detail in the next chapter. See Interface ports.
Model and serial numbers
The model number and serial numbers are listed on identification labels located on the rear of the printer. The model number is alphanumeric, such as C9656A for the HP Color LaserJet 5500. The serial number contains information about the country region of origin, the printer version, production code, and the production number of the printer see Figure 1-2 . Figure 1-2 Model and serial number information
Caution
Converting the voltage on the printer can damage the printer. Do not use any voltage other than the operating voltage. Any attempt to convert operating voltages will void the product warranty for example, attempting to change a 110V printer to a 220V printer . HP Color LaserJet 5500 HP Color LaserJet 5550
Documentation and Software Documentation
You can order the documents listed below. There is a charge for some documents. The PCL PJL Technical Reference Package contains the following documents PCL5 Printer Language Technical Reference Manual. Explains the PCL 5 printer language for experienced users and programmers. Printer Job Language Technical Reference Manual. Explains HP's Printer Job Language PJL for experienced users and programmers. PCL PJL Technical Quick Reference Guide. Describes the different implementation of commands...
The Priming Procedure Fails
When the customer first receives the Printer, it is supplied with a set of four Start-up Printheads pre-installed in the Printhead Carriage. These Start-up Printheads are used for the priming of the tubes in the Ink Delivery System. When the Printer is powered ON for the first time, the Printer will automatically perform the priming process. Without the priming process, the customer will NOT be able to use the Printer. The initial startup assumes that the Start-up Printheads are installed, but...
Envelope Construction
Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the following components Weight The weight of the envelope paper should not exceed 28 lb 105 g m2 , or jamming may result. Construction Prior to printing, envelopes should lie flat with less than 0.25 in 6 mm curl, and should...
To enable EconoMode save toner
An excellent way to extend the life of your print cartridge is by using EconoMode. EconoMode uses substantially less toner than normal printing. The printed image is lighter, but it is adequate for printing drafts or proofs. To enable EconoMode, access the printer properties. On the Finishing tab Windows or the Imaging Options screen Macintosh OS 9.1 under Print Quality, select EconoMode. For Macintosh OS X use the Device Configuration Utility 1 Open the HP LaserJet Director. 5 On the Print...
List of tables
Table 1-1 Printer Table 1-2 HP Color LaserJet 2600n printer Table 1-3 Envelope Table 1-4 Envelope size Table 1-5 Tray 1 and Tray 2 Table 1-6 Optional Tray 3 Table 3-1 Print cartridge Table 4-1 Basic operational Table 4-2 Motor Table 5-1 User-replaceable Table 6-1 Troubleshooting Table 6-2 Status log only Table 6-3 Configuration Table 6-4 Supplies Status Table 6-5 Status log Table 6-6 Print modes for paper Table 6-7 Extended print Table 6-8 Optimize Table 6-9 Performance Table 6-10 Configuration...
Model and serial numbers
The model number and serial numbers are listed on identification labels located on the rear of the printer. The model number is alphanumeric, such as C4084A for the HP Color LaserJet 4500. The serial number contains information about the country of origin the printer version production code and the production number of the printer see Figure 1-2 . For information on determining the version of printer you are servicing, see page 146. Figure 1-2 Serial number information Note Two versions of the...
Software and supported operating systems
For easy printer setup and access to the full range of printer features, HP strongly recommends that you install the software that is provided. Not all software is available in all languages. See the HP Color LaserJet 2550 Series Printer Getting Started Guide for installation instructions, and see the Readme file for the latest software information. The most recent drivers, additional drivers, and other software are available from the Internet and other sources. See Related documentation and...
Card Stock and Heavy Paper
Many types of card stock can be printed from Tray 1, including index cards and postcards. Some card stock performs better than others because its construction is better suited for feeding through a laser printer. For optimum printer performance, do not use paper heavier than 53 lb 199 g m2 in Tray 1 or 28 lb 105 g m2 in other trays. Paper that is too heavy might cause misfeeds, stacking problems, paper jams, poor toner fusing, poor print quality, or excessive mechanical wear. Note Printing on...
External Assembly Locations LaserJet 4L4ML
Front Panel Button Status LEDs Top Paper Output Tray Face-Down Manual Feed Slot Paper Release Lever Fuser Area Memory Door Figure 1-2 External Assembly Locations, LaserJet 4L 4ML Power Door Rear Access Door Face-Up Delivery Slot Paper Path Knob I O Door Paper Release Lever Fuser Area Memory Door Figure 1-2 External Assembly Locations, LaserJet 4L 4ML
Troubleshooting System Error Codes
Chapter 2 - System Error Codes contains a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared. If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. When reporting the error, have the following information ready Model...
FCC Statement Class B
Note This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that...
Skew specifications all models
Table 1-7. Skew specifications all models Table 1-7. Skew specifications all models Skew all vertical lines are parallel to the left edge of the media. 3.0 mm 0.12 inch over 250 mm 9.85 inches length 0.8 percent for cut-sheet media except for A5 size 3.3 mm .13 inch over 220 mm 8.66 inches length 1.5 percent for envelopes, postcards, and A5 size cut-sheet media. 1.65 mm 0.06 inch over 190 mm 7.48 inches width for cut-sheet media leading-edge skew the distance of the first scan line from the...
C copy b filename lpt1
Substitute filename with the name of the file that contains the firmware data which you downloaded from the Plotter Support WEB. Substitute lpt1 with name of the parallel port that you have your Printer connected to on the PC. 9 While the firmware data is being received by the printer, the message Receiving Binary Code will be displayed on the front-panel. THE DATA IS BEING DOWNLOADED ONTO THE FLASH SIMM AT THIS POINT. DO NOT SWITCH OFF THE PRINTER BECAUSE IT WILL 10 When the Flash SIMM is...
Service Station
1 Mispositioned trailing cable The trailing cable may be preventing the carriage from reaching the left-hand stop. Make sure that the trailing cable is positioned under the plastic tabs at the back of the carriage cover, and not above them. 2 The Carriage is not at the correct height. Check and, if necessary, adjust the Carriage height Details t chapter 5 . 3 The Belt is not correctly positioned over the idler pulley. 4 Check for a faulty bail lever mechanism because the Carriage may have...
biset jet 5l 600dpi
Enhanced Printing in DOS amp Windows Resolution Enhancement technology amp Microfine Toner Courier It Courier Bd It Letter Gothic Letter Gothic Bd Letter Gothic It CG Times CG Times Bd Univers Md Univers Bd Univers Md It Univers Bd It Univers Md Cd Univers Bd Cd Univers Md Cd It Uni vers Bd Cd It Antique Olive Antique Olive Bd Antique Olive it Albertus Md Albertus XBd ECONOMODE FONT NUMBER FONT SOURCE FONT HEIGHT FONT PITCH SYMBOL SET DEFAULT TYPEFACE Courier Total Memory 1 MByte Power-on Page...
Transparencies
The default output for all transparencies is the top output bin for all HP Color LaserJet 8550 printer models. The printer's internal color settings are optimized for the best color quality if Transparency is selected as the media type in the printer driver. Using other media type settings will result in less accurate colors. The printer only supports transparencies of 5 mils 0.13 mm in thickness. To prevent damage to the printer, transparencies must be able to withstand the printer's fusing...
Printer weight without toner cartridge
HP LaserJet 5100 printer 23 kg 50 lb HP LaserJet 5100tn printer with optional 500-sheet feeder 34 kg 75 lb HP LaserJet 5100dtn printer with duplexer and optional 500-sheet feeder 52 kg 114 lb HP LaserJet 5100Le printer 23 kg 50 lb Environmental requirements Table 4. Environmental specifications 20 to 80 percent RH with no condensation Bystander position Operator position Maximum values are based on the HP LaserJet 5100dtn printer. Maximum values are based on the HP LaserJet 5100dtn printer.
HP LaserJet Printer Parts
The following illustrations give the location and names of key printer parts. Figure 1-3 Front right side view with Figure 1-3 Front right side view with H. Envelope Feeder access cover location shown with cover removed Top right side view with top door open and toner cartridge removed Top right side view with top door open and toner cartridge removed B. Paper access door for paper jam removal D. Toner cartridge location shown with cartridge removed H. Tray 1 release point pull to open I....
Huolto
HP Color LaserJet 2820 2830 2840 -kirjoittimen sisalla ei ole kayttajan huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilo. Tallaiseksi huoltotoimenpiteeksi ei katsota variainekasetin vaihtamista, paperiradan puhdistusta tai muita kayttajan kasikirjassa lueteltuja, kayttajan tehtavaksi tarkoitettuja yllapitotoimia, jotka voidaan suorittaa ilman erikoistyokaluja. Mikali kirjoittimen suojakotelo avataan, olet alttiina nakymattomalle...
Front view shown with optional Tray 3
Tray 1 single sheet priority feed slot HP built-in internal print server for connecting to a 10 100Base-T network CAUTION Do not place anything on the transfer belt , which is located on the inside of the front door. Otherwise, the printer may be damaged, adversely affecting print quality. The model number and serial numbers are listed on identification labels located on the rear of the printer. The model number is alphanumeric, such as Q6455A, for the HP Color LaserJet 2600n printer. The...
What can I do if the Line Sensor has Problems Detecting Media
1 Excessive ink deposits on the drive-roller surface can fool the sensor by reflecting the light. Clean the drive-roller t Chapter 9. 2 Line sensor incorrectly calibrated The accuracy calibration includes calibration of the line sensor on the carriage. You must use HP Matte film when performing the accuracy calibration Details t Chapter 5 . Otherwise the line sensor will have problems loading some types of media. 3 The Line Sensor is faulty. Replace the Carriage Assembly t page 8-37.
HP LaserJet P1000 Series
Figure 1-1 HP LaserJet P1000 Series, front view HP LaserJet P1006 P1009 shown Figure 1-1 HP LaserJet P1000 Series, front view HP LaserJet P1006 P1009 shown Short Media Extender HP LaserJet P1002 P1003 P1004 P1005 only Control panel HP LaserJet P1006 P1009 control panel shown Figure 1-2 HP LaserJet P1QQQ Series, back view HP LaserJet P1QQ6 P1QQ9 shown Figure 1-2 HP LaserJet P1QQQ Series, back view HP LaserJet P1QQ6 P1QQ9 shown Figure 1-3 HP LaserJet P1500 Series, front view HP LaserJet P1505n...
Troubleshooting
Troubleshooting System Error Codes 1-2 Performing a Service Test on a Failed Assembly 1-3 Performing the Necessary Service Calibrations 1-3 Solving Image Quality Problems 1-3 Front-Panel LEDs Flash Briefly at Power ON amp Nothing Else Happens 1-4 The Printer does not Power ON 1-5 ALL the Front-Panel LEDs are Lit but Nothing Else Happens 1-5 One of the Print Quality LEDs on the Front Panel is Lit and nothing else and the SELF TEST Message Remains on the Front Panel 1-5 The Printer Continuously...
LED Safety
The printer LEDs light emitting diode on the keypanel of this printer are classified as Class 1 LED devices according to International Standard IEC 825-1 EN 60825-1 . These devices are not considered harmful, but the following precautions are recommended Be aware that the beam is invisible light and cannot be seen. Avoid direct eye exposure to the infrared LED beam. Do not attempt to view the infrared LED beam with any type of optical device.
Paper specifications
The following tables show paper specifications for the printer. Table 6. Paper specifications, Tray 1 Table 6. Paper specifications, Tray 1 312 by 470 mm 12.28 by 18.5 inches Thickness 0.099 to 0.114 mm 0.0039 to 0.0045 in and maximum paper sizes as listed above. Thickness 0.127 to 0.178 mm 0.005 to 0.007 in 1. The printer supports a wide range of paper sizes. Check the printer software for supported sizes. To print custom-size paper see the user's guide. 2. Capacity might vary depending on...
Vacuum suction much lower at high altitudes
At altitudes above 2,000 meters, the vacuum force holding down the media will be lower, therefore the media will not be held in place properly causing Printhead crashes against the Media. Cut Sheet loading problems high probability . Roll Media loading problems low probability . To solve the problem, try the following Using the 1.3 Altitude Setup in the Service Utilities, set the altitude to 1.3.2 2000 m or more see Altitude Setup 4-23 .
Ozone production
This product generates no appreciable ozone gas O3 . Energy consumption Energy usage drops significantly while the printer is in PowerSave mode, which saves natural resources and saves money without affecting the performance of the printer. This product qualifies for Energy Star , a voluntary program established to encourage the development of energy-efficient office products. Energy Star is a U.S. registered service mark of the United States Environmental Protection Agency. As an Energy Star...
HPs Premium Protection printcartridge warranty
This HP print cartridge is warranted to be free from defects in materials and workmanship. This warranty does not apply to print cartridges that a have been refilled, refurbished, remanufactured or tampered with in any way, b experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase with a...
Modular Ink Delivery System
A modular ink delivery system is the separation of ink cartridges and printheads into individual, single-color components. Traditional inkjet printers use one black and one tricolor ink cartridge, each with integrated printheads. HP's modular ink delivery system features four separate ink cartridges--one for each primary printing color--and four corresponding long-life printheads, with tubes connecting the components. Including the standard and high-capacity black ink cartridges, there are...
Features Which Apply Only to the HP 33449
Memory Provides 1 Mbyte of total internal read write memory with the capability to increase memory by the addition of 1, 2, 3, or 4 Mbytes, through two expansion slots, up to a total of 5 Mbytes. Font Handling Provides all the features of the HP 33440 as well as font scaling capability for generating fonts of any desired size from 4 to 999.75 points in quarter-point increments and autorotation for fonts and raster graphics. Print images are rotated automatically as the page orientation is...
To Open the HP Printer Properties Dialog Box in MS Windows 95
1. From the Start button on the task bar, select Settings. 3. Double-click the HP DeskJet 870C Series Printer icon as shown 4. Select Printer from the HP DeskJet 870C Series Printer dialog box Pause Printing Purge Print Jobs v1 Set As Default Status Owner Proqress Started At 5. Selecting Properties reveals the control panel shown below. Printer Properties Dialog Box MS Windows 95 Printer Properties Dialog Box MS Windows 95 Because you can connect your printer to any LPT parallel port, it is...
Status tab
The Status tab has links to the following main pages Device Status. View device status information. This page indicates device conditions such as a media jam or an empty input tray. After you correct a problem with the device, click Refresh to update the device status. Set up Status Alerts. Use alerts to configure the device to notify you automatically of device alerts. From this page you can turn alerts on or off, specify when the device sends an alert, and select the type of alert either a...
Paper Path
1 Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels using the Media Load Handles and clear the obstruction. If you cannot reach the media, remove the Electronics Module Page 8-25 and the Roller Guide Page 8-66 from the Rear of the Printer to gain better access. 2 If this shutdown happens at the end of a Roll of Media, it could be because the media is stuck firmly to...
Problems with the Vacuum Fan
If you have problems loading either Roll or Sheet Media, then there could be a problem with the Vacuum Fan. To verify if there really is a problem with the Vacuum Fan, try the following 1 With the Printer ON, open the Window of the Printer and place a sheet of HP High Gloss Photo Paper must be D-Size , aligned with the blue lines on the Center Platen. If the Vacuum Fan holds the sheet in place, and then loads it correctly, then the Vacuum Fan functions correctly. If the Vacuum Fan does not hold...
Acoustic emissions
Table 1-17 Sound power and pressure level1, HP LaserJet 42002 Table 1-17 Sound power and pressure level1, HP LaserJet 42002 1 Values subject to change. See http www.hp.com support 1 Values subject to change. See http www.hp.com support 2 Configuration tested HP LaserJet 4200 Base printer, simplex printing with A4 paper size. 3 HP LaserJet 4200 speed is 35 ppm for A4 size. Table 1-18 Sound power and pressure level1, HP LaserJet 4200L2 Table 1-18 Sound power and pressure level1, HP LaserJet...
Control panel
The printer control panel is comprised of six lights and two buttons. The lights produce patterns that identify the printer status. Jam light Indicates that there is a jam in the printer. Toner light When the print cartridge is low, the Toner light illuminates. When the print cartridge is out of the printer, the Toner light blinks. Paper out light Indicates that the printer is out of paper. Attention light Indicates that the print-cartridge door is open or other errors exist. Ready light...
Problems with the Vacuum Fan
If you have problems loading either Roll or Sheet Media, then there could be a problem with the Vacuum Fan. To verify if there really is a problem with the Vacuum Fan, try the following 1 With the Printer ON, open the Window of the Printer and place a sheet of HP High Gloss Photo Paper must be D-Size , aligned with the blue lines on the Center Platen. If the Vacuum Fan holds the sheet in place, and then loads it correctly, then the Vacuum Fan functions correctly. If the Vacuum Fan does not hold...